Accessibility statement

Ihor Bereteli IT Solutions commits to ensuring accessibility of the terminyslubow.pl website in accordance with the Polish Act of 4 April 2019 on the digital accessibility of public-sector websites and mobile applications.

Compliance status

The website is partially compliant with WCAG 2.1 at level AA due to the non-compliances listed under “Inaccessible elements”.

Publication and update dates

  • Site publication date: 11 May 2026
  • Statement last updated: 1 October 2026
  • Statement last reviewed: 1 October 2026

What we do to keep the site accessible

  • Text contrast of at least 4.5:1 (checked automatically for every palette).
  • Full keyboard navigation: every function reachable via Tab/Enter/Space.
  • Visible focus: 2 px navy outline on every interactive element.
  • Skip to content: a link that bypasses the navigation, visible after the first Tab press.
  • Semantic HTML: H1-H6 hierarchy, nav, main, aside, footer landmarks.
  • ARIA labels: aria-label on icons, aria-current on active navigation, aria-live on dynamic panels.
  • Image alt text: every informational image has a description; decorative images use aria-hidden="true".
  • Reduced motion: prefers-reduced-motion disables animations for users who request it.
  • Responsive: works from 320 px up to 4K screens.
  • Scalable text: up to 200% zoom without loss of functionality.

Inaccessible elements

Key functions are accessible, but we know about the following issues:

  • Some content in the non-Polish versions remains in Polish: the descriptions on some registry office pages (in the German, French, Spanish and Belarusian versions – on most registry office pages) and the sample data in the demo panels. The language of those parts is not marked.
  • After the October 2026 changes the service has not yet had a full manual review with screen readers or on iOS and Android phones. The latest review was an automated contrast and layout measurement in Chrome (375 and 1280 pixel widths, light and dark themes).
  • The office map comes from an external service (OpenStreetMap) and has no text alternative other than the office address.
  • In the slot calendar, days without free slots have deliberately reduced contrast (inactive elements).
  • Some visual elements (e.g. city coats of arms) are rendered as letter placeholders.

We fix them as we go; this list is updated at every review.

How to report problems

For accessibility issues, please contact:

Reports are handled without undue delay, no later than within 7 days. If accessibility cannot be ensured in that timeframe – within 2 months at the latest.

Appeal procedure

After exhausting the above path, complaints can be lodged with the Polish Commissioner for Human Rights:

  • Website: www.rpo.gov.pl
  • Address: al. Solidarności 77, 00-090 Warsaw, Poland

Architectural accessibility

The service runs online only. We have no physical customer service office. Matters are handled via email or phone. If a meeting with a representative is needed, please email us to arrange the details.

Mobile applications

No mobile app is offered. The service is fully responsive and works in mobile browsers.

Statement drawn up according to the ministerial template (Dz.U. 2019 item 848).